Therapy Fees & Policies in
Kitchener Waterloo
Starting therapy can feel like a big enough step without having to wonder about how appointments, fees, insurance or cancellations work.
At Beyond Happiness Counselling, we want the practical side of therapy to be clear from the beginning.
This page outlines our current therapy fees, payment information, insurance considerations, cancellation policy and other common questions about appointments.
If you have a question that is not answered here, you are welcome to contact us.
Therapy Fees
Our therapy fees at Beyond Happiness Counselling depend on the type and length of appointment.
Individual therapy: $170 per 50-minute session
Couples therapy: $190 per 50-minute session
Teen therapy: $170 per 50-minute session\
Walk-and-Talk therapy: $170 per 50-minute session
(Walk & Talk therapy is offered by selected clinicians. Availability and session details may vary by therapist)
Sliding Scale Fees: If cost is a concern, please let us know. We can discuss available options and help you determine whether another therapist or service may be a better fit for your needs.
Is Therapy Covered by Insurance?
Many extended health benefit plans provide coverage for psychotherapy or counselling services, but coverage varies between insurance providers and individual plans.
Before booking an appointment, we recommend checking your specific plan to confirm:
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Whether psychotherapy is covered
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Whether services from a Registered Psychotherapist are covered
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Whether services from a Registered Social Worker are covered
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Whether your plan requires a referral
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The maximum amount covered per year
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Whether there is a per-session or annual limit
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Whether online therapy is covered
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Whether couples or family therapy is covered
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What documentation is required for reimbursement
Insurance policies can change, so your insurance provider is the best source for confirming your individual coverage.
Will I Receive a Receipt for Therapy?
Yes
A receipt is provided for eligible therapy services and can be submitted to your extended health insurance provider when applicable.
Your receipt will identify the clinician and professional designation as required.
Insurance reimbursement is the responsibility of the client.
Receiving a receipt does not guarantee that your insurance provider will reimburse the cost of the session.
Payment
Cancellation and Rescheduling Policy
Payment is due at the time of your session.
We accept:
Cash, Credit Cards and e-transfers.
If you have questions about payment or need to discuss a billing concern, please contact our clinic.
We understand that life happens.
To respect both your time and your therapist’s availability, we require at least 24 hours’ notice to cancel or reschedule a session.
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Cancellations with less than 24 hours’ notice may be charged the full session fee
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Missed appointments are also subject to the full fee
This policy allows us to offer consistent care while respecting the time set aside for you.
If you know you cannot attend your appointment, please contact us as soon as possible.
If you would like to move your appointment to another time, please let us know. We will do our best to find another appointment that works with your schedule and your therapist's availability.
We also encourage clients to use appointment reminders and to contact us as soon as possible if they realize they cannot attend.
Confidentiality and Privacy
Your privacy matters to us.
Therapy conversations are confidential within the limits of applicable professional and legal requirements.
There are specific circumstances where a therapist may be required or permitted to disclose information, such as situations involving serious risk of harm, child protection concerns or other legal requirements.
Your therapist can explain confidentiality and its limits during your first appointment.
For questions about privacy and the handling of personal health information, please contact us directly.
Therapy in Kitchener-Waterloo
Beyond Happiness Counselling is a group psychotherapy practice located in Waterloo, serving clients throughout Kitchener-Waterloo and surrounding communities.
We offer:
In-person therapy in Waterloo
Virtual therapy across Ontario
Walk-and-Talk Therapy
Our practice was created to feel different from a traditional clinical environment: warm, welcoming and non-judgmental, while still grounded in professional clinical care.
You don't need to have the perfect words.
You can simply start with:
“I'm not really sure what's wrong. I just don't feel like myself.”
We'll start there.
Contact us
Address
Opening Hours
Waterloo
370 University Ave East
Unit #105
ON N2K 3N2
226-868-2192
Mon - Fri
9:00 am – 8:00 pm
Saturday
9:00 am – 3:00 pm